Shipping Replacement Policies
- Courier Agencies: Orders are shipped through reputed courier agencies to ensure safety and quick delivery.
- Delivery Coverage: Products can be delivered all over the world.
- Damaged Packages: If the package or product is not in good condition or the packing is damaged, customers should refuse delivery.
- Notification: Customers must inform you through your communication methods, mentioning their order details if they refuse the package.
- Replacement Process: Efforts will be made to ensure the replacement process is initiated as soon as possible.
- Order Tracking: Customers can check the status of their purchase on your website by clicking the “Track your Order” section.
- Invoice: All items, including presents, will be delivered with an invoice outlining the cost, in accordance with Indian Tax Regulations.
Replacement Policy
Return Window: 7 days from delivery.
Conditions: Returns are accepted for shipping damage, item mismatch, missing parts, etc.
Process: Notify the company with images of damaged goods. The technical staff will verify and confirm the issue.
Replacement: If verified, a replacement will be sent at no extra cost. If not in stock, a full refund will be issued.
Responsibility: If damaged or defective goods are not reported within the allotted time, the company is not liable for replacement or refund.
Exclusions: No replacement or refund for misused, damaged, repaired, or modified products.
Return Pick-Up: Initiated only for valid reasons like damaged or wrong product delivered. For other reasons, the customer must safely send the product back for a refund.
Proof: Always take a proper video proof for an easy refund and replacement.
Replacement Period: You offer a 7-day window from the time of delivery for customers to request a replacement.
Notification: Customers must notify you through your communication channels and provide photos of the damaged item or package.
Inspection: Your technical team will inspect and verify the information visually.
Replacement Process: If the claim is valid, a replacement order will be issued, and the replacement item will be delivered at no additional shipping cost to the customer.
Refunds: If a replacement item is not available, a full refund will be provided.
Claim Requirements: Claims must be raised within the specified time frame with the necessary evidence. Failure to do so will result in no replacement.
Exclusions: No replacement will be granted if the item was subjected to abuse, static discharge, neglect, or modification.