Shipping Replacement Policies

  1. Courier Agencies: Orders are shipped through reputed courier agencies to ensure safety and quick delivery.
  2. Delivery Coverage: Products can be delivered all over the world.
  3. Damaged Packages: If the package or product is not in good condition or the packing is damaged, customers should refuse delivery.
  4. Notification: Customers must inform you through your communication methods, mentioning their order details if they refuse the package.
  5. Replacement Process: Efforts will be made to ensure the replacement process is initiated as soon as possible.
  6. Order Tracking: Customers can check the status of their purchase on your website by clicking the “Track your Order” section.
  7. Invoice: All items, including presents, will be delivered with an invoice outlining the cost, in accordance with Indian Tax Regulations.

Replacement Policy

Return Window: 7 days from delivery.

Conditions: Returns are accepted for shipping damage, item mismatch, missing parts, etc.

Process: Notify the company with images of damaged goods. The technical staff will verify and confirm the issue.

Replacement: If verified, a replacement will be sent at no extra cost. If not in stock, a full refund will be issued.

Responsibility: If damaged or defective goods are not reported within the allotted time, the company is not liable for replacement or refund.

Exclusions: No replacement or refund for misused, damaged, repaired, or modified products.

Return Pick-Up: Initiated only for valid reasons like damaged or wrong product delivered. For other reasons, the customer must safely send the product back for a refund.

Proof: Always take a proper video proof for an easy refund and replacement.

Replacement Period: You offer a 7-day window from the time of delivery for customers to request a replacement.

Notification: Customers must notify you through your communication channels and provide photos of the damaged item or package.

Inspection: Your technical team will inspect and verify the information visually.

Replacement Process: If the claim is valid, a replacement order will be issued, and the replacement item will be delivered at no additional shipping cost to the customer.

Refunds: If a replacement item is not available, a full refund will be provided.

Claim Requirements: Claims must be raised within the specified time frame with the necessary evidence. Failure to do so will result in no replacement.

Exclusions: No replacement will be granted if the item was subjected to abuse, static discharge, neglect, or modification.